I had an extension done for some copper tubing on my hot water tank that took about an hour. The job was done well but the price was exuberant to have it done. Thank you for the repair work, but i wont be calling you in for service in the future.
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I agree with previous review by Georget. In addition After market service was horrible.
I had the experience of having my furnace breakdown at the most extreme coldest temperature of February 2013. I found AireOne in the yellow pages. But, before deciding to use them, I made several calls to 2 or 3 other companies and since it was 8:00 pm, on a week night, and the company I would have preferred to use was not available until the following day, and ..., I had to wear my sweater and coat, I felt compelled to go ahead with the service call after receiving a return call, approximately one hour following the initial inquiry call. The repair man appeared, and was, knowledgeable. He advised me that the coupler was broken and the heating unit was cracked and walked me through the repair. He informed me that it would be $500.00 but this could be deducted against my order of a new furnace, that he felt was needed and it could be installed in one week. I ended up paying only $300.00 at this time. As a rule, I do much research before making a decision, but felt comfortable...
I had the experience of having my furnace breakdown at the most extreme coldest temperature of February 2013. I found AireOne in the yellow pages. But, before deciding to use them, I made several calls to 2 or 3 other companies and since it was 8:00 pm, on a week night, and the company I would have preferred to use was not available until the following day, and ..., I had to wear my sweater and coat, I felt compelled to go ahead with the service call after receiving a return call, approximately one hour following the initial inquiry call. The repair man appeared, and was, knowledgeable. He advised me that the coupler was broken and the heating unit was cracked and walked me through the repair. He informed me that it would be $500.00 but this could be deducted against my order of a new furnace, that he felt was needed and it could be installed in one week. I ended up paying only $300.00 at this time. As a rule, I do much research before making a decision, but felt comfortable (and cold) to sign an agreement, with criptically written details.
Following the repair, remorse set in and I did my some homework. I determined that the copper thermal coupler was a $10-$20 part and since it took approximately 1.5 hours, even at $90.00 per hour for labour, with taxes, is only a total of approximately $150.00. I am always on the defensive as a result of numerous experiences which are gender driven. As a single female, I have been asked/stated in the past such statements as: "Who is the primary wage earner?"/"your husband will be replacing the part ...", so learning the costs and asking a few friends about their incurred repair costs, this began to raise some red flags. As well, I requested a detailed written quote in order to be able to compare with other quotes that I was obtaining, I was told that this was not really necessary and when the repairman came to do the quote as well, he seemed annoyed and criticized my questions and seemed surprised that I had not proceeded with the installation.
Well, the lesson learned, I was overcharged, should have listened to my instinct about having received a return phone call pressuring the need for the repair and, although, I have 24-48 hours to change my decision - know better than to sign a contract under diress.
On top of which, the original amount of the contract cost compared with the requested written quote were different -- the written quote being higher.
As well, the owner?/manager?, further proceeded to drop the price by $300.00?/$500.00? to encourage using AireOne -- I totally felt manipulated and annoyed and after doing the research would not recommend this company because of the conflicting information received and the overcharging of the repair. I have read the reviews that are available and agree with all the comments presented.
Further, my furnace is still working and has given me no other grief since the repair -- in previous years, a salesman had advised me "if it is not broken - leave it alone".
I have proceeded to go with a great company -- great salesmanship, great customer service and great patience. They also listen to what the customer is requesting and not aggressive and deceiving ...
This wasn't the first company I've had for AC repairs but they are definitely the worst. The service guy was 2 hours late and then they over billed me by $300. I was on the phone for over an hour before they agreed it was a mistake. Horrible organization.
Thermo Cool does the service at my building. We all appreciate their quick service.
Had A/C leak repaired in 2006. June 2007 did not work, called the Service Experts for warrantee, I was 3 days over the 1 year and they would not honor. Service tech said a leak has to be repaired, or unit replaced! I called a tech out of the Penny Saver at the time, he came out and fixed it! *years working now!!
I am a Manager in a Shopping Mall located in Mississauga. Recently I've done a HVAC System renovation project with Air Track Inc.
From the start to completion Air Track Inc. and its technicians are very informative, very friendly and ensuring your complete satisfaction. I like Air Track Inc. very much and I want to maintain a good business relationship for a long time.
I would highly recommend Atlas care for any type of heating and air conditioning service you require! Tracey @ Atlas care helped me trouble shoot my AC problem. She was fantastic and very friendly and save me a service call and $$. Though Atlas Care did not make money from me, they gained me as a customer for life and I will be sure to recommend Atlas Care to Friends and Family. Thank you so much Tracey!
We hired this guys 2 years ago to solve a cooling problem we had and still have in our home. He was very pleasant and courteous, we were advised that the solution was to replace an 11 year old air conditioner unit. Well he replaced it and the problem still remains never to see him again after numerous phone calls. I will never hire him for anything or recommend him. If you hire this guy don't pay in full until you are sure your happy with the work.
We had our high efficiency furnace installed by this company in 2006. They installed it without any filter, and the sloping of the pipes were wrong, so condensation was sloshing in it a few days later. We had to call them back to have it fixed.
This winter the furnace broke down, there was no heat. As the company did NOT leave the manual with us at the time of installation, we did not know what the fault codes mean. Neither did they. The person they sent out has obviously never read the manual for this kind of furnace as he did not know, (I managed to find the manual on the web in the end) that the fault codes are 2 digit codes, he said he did not know what code 4 means - of course, because it was not 4, it was 44 - that is the low pressure switch problem. When he came back the second time, after discussion with the owner he suggested we change the circuit board! So we paid twice for the wrong diagnosis. We had to call another company to fix it after. DO NOT RECOMMEND THIS BUSINESS. They spend more attention to marketing, checking their own reviews and sending christmas cards instead of hiring well trained staff.
Direct Home Ontario is a very professional and reliable company. I had a great experience when they installed my new high efficiency furnace. Great service, friendly stuff and very professional technicians. Overall great experience
We (Corporate Manufacturing Inc.) were extremely impressed with the level of perfection Micron Air Systems delivers. They are a one stop shop and did not outsource any part of the mechanical work. Very please
The installation was done very professionally and in a timely fashion. Alireza a was very helpful and informative about all the questions i had.
Job # : 2667
I have used Menard Heating and A/C twice in the past year. In April 2013, they replaced both my furnace and A/C unit. Their sales team and service technicians are excellent. Very knowledgeable of the products, Skilled technicians with excellent customer contact skills. Upon completion, job site was left as it was in the beginning.
In Feb. 2014, Direct Energy left me in the lurch. I called Luc Menard at approx. 11:30 am. I needed a new Hot water tank now. Two technicians arrived within the hour. New tank was installed and working by 5:00 pm. Again two excellent technicians. I would recommend Rick Menard to anyone